Meet With Accidents
For Hong Kong residents who meet with accidents (e.g. traffic accident, fire disaster, etc.), other emergencies (e.g. robbery, assault, etc.) or casualties in the Mainland, the parties concerned or their relatives should immediately report to local public security authorities for assistance. For assistance from the police, please dial 110; for ambulance service, dial 120 (fees are generally charged for medical services, which may include ambulance fees and emergency treatment fees); for fire departments, dial 119; and for reporting of traffic accidents, dial 122.
In case you need further assistance, you may contact the Immigration Department of Hong Kong (Immigration Department), the Office of the Government of the Hong Kong Special Administrative Region in Beijing (HKBJO), the Hong Kong Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai (SHETO), the Hong Kong Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong (GDETO), the Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu (CDETO), or the Hong Kong Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan (WHETO).
Contact numbers and addresses of the relevant offices are listed below:
Assistance to Hong Kong Residents Unit
24-hour hotline: (852) 1868
The Immigration Department of the Government of the Hong Kong Special Administrative Region
Fax: (852) 2519 3536
Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Hong Kong residents may also contact the Unit through the following ways for assistance:The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Office of the Government of the Hong Kong Special Administrative Region in Beijing
Tel: (86 10) 6657 2880 Ext. 032
Fax: (86 10) 6657 2830
Address: No. 71, Di'anmen Xidajie, Xicheng District, Beijing, China
Postal Code: 100009The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai
Tel: (86 21) 6351 2233 Ext. 160
Fax: (86 21) 6351 9368
Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai, China
Postal Code: 200001The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong
Tel: (86 20) 3891 1220 Ext. 608
Fax: (86 20) 3877 0466
Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou, China
Postal Code: 510613The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu
Tel: (86 28) 8208 6660 Ext. 330
Fax: (86 28) 8208 6661
Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China
Postal Code: 610021The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan
Tel: (86 27) 6560 7300 Ext. 7334
Fax: (86 27) 6560 7301
Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan, China
Postal Code: 430022
The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.
When you are in the Mainland, assistance that can be provided by the HKSAR Government includes:
- to issue an Entry Permit for your return to Hong Kong if you lose your identity documents;
- to notify your relatives in Hong Kong and advise on the related procedural matters if serious accident or casualty happens to you;
- to liaise, on your request, with your relatives and friends in Hong Kong for rendering financial assistance to you;
- pass information to the resident's relatives in Hong Kong about his/her detention or arrest upon receipt of notification from Mainland law enforcement agencies. Since 2001, the HKSAR Government has, by way of an administrative arrangement and on the basis of mutual respect for the relevant laws of both sides, put in place a reciprocal notification mechanism with the Mainland in respect of cases involving unnatural deaths and imposition of criminal compulsory measures or institution of criminal prosecution on residents from the other side. Please refer to this link for information on the new arrangements on the reciprocal notification mechanism between Hong Kong and the Mainland;
- to inquire, on request from your relatives and friends, about the situation of the case for which you are arrested or detained by the law enforcement agencies of the Mainland;
- to provide, on request from you or your relatives and friends, information on lawyers in the Mainland;
- to provide any other relevant advisory services.
Assistance that cannot be provided by the HKSAR Government includes:
- to intervene in the judicial system or administrative operations of the Mainland when providing assistance to Hong Kong residents under the principle of "One Country, Two Systems";
- to shield the unlawful act of Hong Kong residents or absolve them from criminal liability;
- to get better treatment for Hong Kong residents in hospitals, under detention or in prison than that provided for Mainland residents;
- to pay the hotel, legal, medical and travelling expenses or any other bills for the parties concerned.
Loss of Identity Documents
Hong Kong residents who lost their Home Return Permits in the Mainland may apply for replacement of the permits at the exit and entry administration of the Ministry of Public Security. Please refer to the website of the National Immigration Administration for details: https://www.nia.gov.cn/n741440/n741542/c1347510/content.html. If the persons concerned do not meet the relevant requirements for application of replacement of Home Return Permits in the Mainland, they may first report the loss of permit to the local public security authorities to obtain a documentary proof, and then apply to the local exit and entry administration or the China Travel Service office in Shenzhen (Website: https://www.ctshk.com/mep/zh/ch-chinaPermitLost/) for the issue of an Exit and Entry Permit to facilitate their return to Hong Kong.
Hong Kong residents who lost their Hong Kong identity cards in the Mainland should report to the Registration of Persons Office and apply for a replacement within 14 days of their return to Hong Kong. Please refer to the website of the Immigration Department for details: https://www.immd.gov.hk/eng/services/hkid/reg_replace.html.
Hong Kong residents who lost their Hong Kong Special Administrative Region (HKSAR) Passports in the Mainland may submit their passport or Document of Identity for Visa Purposes (Doc/I) replacement applications to the Office of the Government of the HKSAR in Beijing ("BJO"), the Hong Kong Economic and Trade Office in Shanghai ("SHETO"), the Hong Kong Economic and Trade Office in Guangdong ("GDETO"), the Hong Kong Economic and Trade Office in Chengdu ("CDETO") and the Hong Kong Economic and Trade Office in Wuhan ("WHETO") and collect the passports or Doc/I at the respective Mainland office. Please refer to the website of the Immigration Department for details:
https://www.immd.gov.hk/eng/service/travel_document/mainlandservice.html.
https://www.immd.gov.hk/eng/service/travel_document/Application_for_HKSAR_Document_of_Identity_for_Visa_Purposes.html#c
Hong Kong residents who lost their HKSAR Re-entry Permit (REP) may also submit their replacement applications at BJO, SHETO, GDETO, CDETO and WHETO and subsequently collect the REP through an authorised local referee at the selected Immigration Branch Office of the Immigration Department in Hong Kong. Please refer to the website of the Immigration Department for details: https://www.immd.gov.hk/eng/service/travel_document/Application_for_HKSAR_Re-entry_Permit.html#b
If assistance for returning to Hong Kong, after the loss of identity documents, is needed, the persons concerned may contact the Assistance to Hong Kong Residents Unit of the Immigration Department, the BJO, the SHETO, the GDETO, the CDETO or the WHETO. The HKSAR Government will, on the individual merits of each case, provide necessary assistance and relevant information to them. One of which is that the BJO and SHETO can issue an entry permit to Hong Kong residents who have lost their identity documents to facilitate their return to Hong Kong.
Contact numbers and addresses of the relevant offices are listed below:
Assistance to Hong Kong Residents Unit
24-hour hotline: (852) 1868
The Immigration Department of the Government of the Hong Kong Special Administrative Region
Fax: (852) 2519 3536
Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Hong Kong residents may also contact the Unit through the following ways for assistance:The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Office of the Government of the Hong Kong Special Administrative Region in Beijing
Tel: (86 10) 6657 2880 Ext. 032
Fax: (86 10) 6657 2830
Address: No. 71, Di'anmen Xidajie, Xicheng District, Beijing, China
Postal Code: 100009The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai
Tel: (86 21) 6351 2233 Ext. 160
Fax: (86 21) 6351 9368
Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai, China
Postal Code: 200001The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong
Tel: (86 20) 3891 1220 Ext. 608
Fax: (86 20) 3877 0466
Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou, China
Postal Code: 510613The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu
Tel: (86 28) 8208 6660 Ext. 330
Fax: (86 28) 8208 6661
Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China
Postal Code: 610021The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan
Tel: (86 27) 6560 7300 Ext. 7334
Fax: (86 27) 6560 7301
Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan, China
Postal Code: 430022
The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.
Loss of Money
Hong Kong residents who lose their money in the Mainland and need to return to Hong Kong urgently may contact the Assistance to Hong Kong Residents Unit of the Immigration Department, the HKBJO, the SHETO, the GDETO, the CDETO or the WHETO for assistance. The HKSAR Government can assist the parties concerned to contact their relatives and friends in Hong Kong for rendering financial assistance to meet their needs. If their relatives and friends cannot provide immediate assistance, the HKBJO, the SHETO, the GDETO, the CDETO or the WHETO will, on the individual merits of each case, consider allocating an appropriate amount of disbursement to help them return to Hong Kong as soon as possible. However, they must undertake in writing to repay the disbursed amount as early as they can.
Contact numbers and addresses of the relevant offices are listed below:
Assistance to Hong Kong Residents Unit
24-hour hotline: (852) 1868
The Immigration Department of the Government of the Hong Kong Special Administrative Region
Fax: (852) 2519 3536
Address: 9/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Hong Kong residents may also contact the Unit through the following ways for assistance:The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Office of the Government of the Hong Kong Special Administrative Region in Beijing
Tel: (86 10) 6657 2880 Ext. 032
Fax: (86 10) 6657 2830
Address: No. 71, Di'anmen Xidajie, Xicheng District, Beijing, China
Postal Code: 100009The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Shanghai
Tel: (86 21) 6351 2233 Ext. 160
Fax: (86 21) 6351 9368
Address: 21/F, The Headquarters Building, 168 Xizang Road (M), Huangpu District, Shanghai, China
Postal Code: 200001The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Guangdong
Tel: (86 20) 3891 1220 Ext. 608
Fax: (86 20) 3877 0466
Address: Flat 7101, 71/F, Citic Plaza, 233 Tian He North Road, Guangzhou, China
Postal Code: 510613The Immigration Division
(During office hours: 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Chengdu
Tel: (86 28) 8208 6660 Ext. 330
Fax: (86 28) 8208 6661
Address: 48/F, Office Tower 2, Chengdu IFS, No.1, Section 3 Hongxing Road, Chengdu, Sichuan Province, China
Postal Code: 610021The Immigration Division
(During office hours: 8:30 a.m. to 12:00 noon and 1:00 p.m. to 5:30 p.m. Monday to Friday, except on Mainland public holidays)
The Economic and Trade Office of the Government of the Hong Kong Special Administrative Region in Wuhan
Tel: (86 27) 6560 7300 Ext. 7334
Fax: (86 27) 6560 7301
Address: Unit 4303, Tower I, New World International Trade Tower, 568 Jianshe Avenue, Jianghan District, Wuhan, China
Postal Code: 430022
The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.
Under Arrest or Detention
Hong Kong residents who are arrested or detained for being involved in criminal cases in the Mainland may contact the Assistance to Hong Kong Residents Unit of the Immigration Department, the HKBJO, the SHETO, the GDETO, the CDETO or the WHETO for assistance. The HKSAR Government can provide the following assistance to the parties concerned or their families:
- pass information to the resident's relatives in Hong Kong about his/her detention or arrest upon receipt of notification from Mainland law enforcement agencies. Since 2001, the HKSAR Government has, by way of an administrative arrangement and on the basis of mutual respect for the relevant laws of both sides, put in place a reciprocal notification mechanism with the Mainland in respect of cases involving unnatural deaths and imposition of criminal compulsory measures or institution of criminal prosecution on residents from the other side. Please refer to this link for information on the new arrangements on the reciprocal notification mechanism between Hong Kong and the Mainland;
- to inquire, on request from the relatives and friends of the parties concerned, about the situation of the case for which the parties concerned are arrested or detained by the law enforcement agencies of the Mainland;
- to provide, on request from the parties concerned or their relatives and friends, information on solicitors in the Mainland;
- to provide any other relevant advisory services.
Hong Kong residents who are arrested or detained for any charge of criminal offence in the Mainland may request the public security authorities to notify their families as stipulated in the laws, and they have the right to engage solicitors for legal services. The solicitors are also entitled to meet with or write to their clients as well as get the access to, copy an excerpt from and take photocopies of materials related to the case, collect evidence, participate in the court's inquiries and defend their clients, and request for terminating or altering compulsory measures imposed on their clients who have been detained longer than the stipulated period. According to the laws and regulations of the Mainland, solicitors practising in Hong Kong are not allowed to provide legal services to the parties concerned in the capacity of a solicitor.
Where necessary, the parties concerned or their families may reflect any requests and views on the case to the relevant authorities through the HKSAR Government.
The Hong Kong Special Administrative Region Government has also published the "Guide to Assistance Services to Hong Kong Residents in the Mainland" illustrating what kind of assistance it can provide.
Reference: "General information on the Mainland criminal laws and regulations relating to persons arrested or under detention" (Chinese Version Only)
